Doing Business During COVID-19

By Jeannine Bryant, Owner

I write these words on July 1, 2020, while our country is still very much in the middle of the COVID-19 pandemic.  It’s hard to believe that we have all been dealing with this new reality since March, learning how to safely operate in the world.  What a wild few months it has been!

Our team has worked hard to not only keep ourselves safe but keep our clients and estate sale customers safe during this time as well.  Here’s the thing about the work that we do – transitions are inevitable, and sometimes they must continue to happen even amidst a pandemic.  We have moved clients into assisted living communities who needed to make the transition because they could no longer stay at home but were being released from a rehab facility following an illness or injury.

We have worked with clients whose homes had sold pre-COVID, and their closing date was looming.  One way or another, they needed to empty out their home.  We had made a promise to them and signed a contract pre-COVID, agreeing to help them empty out their homes via an estate sale.  Once the pandemic hit, we could not just leave them hanging – we simply had to figure out a way to help them find a new home for their stuff, while keeping everyone as safe as possible.

Thankfully, I happen to be married to a very talented computer programmer who works for me for free!  This is a handy skill to have around all the time, but especially when we needed to figure out how to create an online auction platform so we can continue to sell goods remotely.  This was the birth of our online auction service.  The endeavor has been so successful that we plan to continue offering this service, even after we resume in-person estate sales.

We had to continue to serve our clients, keep our business from going under, and continue to put food on our family’s table.  I am so proud of the way our team (and my talented husband!) came through during these last months.  Continuing to do the (sometimes difficult) work of downsizing, moving, and running sales during less than ideal conditions has not been easy.  But like any difficult job we do, it was made easier by great teamwork.

We thank all of you for your continued support of our small business and look forward to better days ahead.  If interactions with our senior clients have taught us anything over the last 12 years, its that perseverance is a virtue.  So we continue to keep calm, carry on, and be as careful as we can be.

Hang in there, everyone!